![]() ![]() Hey thank you so much for your valuable response i was unable to remove this error now i do as it is you posted and i have removed this error now i can use zoom with my office workers easily. Let me know if this helps, if not I can most certainly help you troubleshoot further! Thanks! I had the same issue today on an older 2016 MacBook Air. resolution: go into app folder drag zoom to trash, then go to zoom website and reinstall zoom. ![]() Uninstalled and reinstalled zoom and now it seems to be working well. For instructions, please see the article from Apple Support. I have a new mbp and just upgraded to big sur, video on zoom got choppy spinning wheel constantly. NOTE: For users running Zoom on a Mac device with the M1 chip, they may need to download/install the Rosetta app in order to resolve this issue. > It is very important to restart the computer after the uninstall and before the reinstall For instructions, please see the article from Apple Support. We have standard clients and Macs with Apple Silicon chips. NOTE: For users running Zoom on a Mac device with the M1 chip, they may need to download/install the Rosetta app in order to resolve this issue. Verify if the user is installing the correct zoom client based on their mac chip model. Install the latest version of the desktop client from Uninstall the desktop client by following the steps in the how to uninstall zoom article ![]() But could you try the following steps? I'm seeing some success with this method on some users also facing this issue with the M1 Mac. Welcome to the Community! I know you already said you've uninstalled Zoom, restarted your mac, and restarted Zoom.
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